Question 1

Why are you asking us to buy so many sets of bed sheets for every bedroom?

Accepted Answer

At Bespoke Cleaners Indy, we request that you provide multiple sets of bed sheets for each bedroom to ensure an efficient and effective turnover of your property for the next guest. This practice minimizes the need to wash linens on-site, allowing us to transport used linens off-property, where they are thoroughly sanitized and sealed in sterilized bags, ready for your next cleaning service. By having extra sets of bed sheets, we can maintain a high standard of cleanliness and hygiene for your property, ensuring that it is always prepared for new arrivals.

Additionally, if you ever need to hire another cleaning service, having multiple sets of bed sheets will provide the same convenience and standard of cleanliness. If we are ever terminated the sets of sheets and towels, we do keep off-property will be returned to the residence.

Question 2

Why do you ask if there are other cleaners when setting up on going service?

Accepted Answer

At Bespoke Cleaners Indy, we always recommend that you have more than one cleaning company available for your Airbnb property. Scheduling conflicts can sometimes arise, and having a backup ensures your property remains guest-ready at all times. This is especially crucial for maintaining high ratings and excellent guest experiences.

Additionally, if one cleaner serves as a secondary, it's beneficial to have them perform a clean at least once a month to familiarize themselves with your property's unique requirements. This way, they can seamlessly step in whenever needed. By having multiple cleaners, you maximize flexibility and ensure that your property is always in pristine condition for your guests!

Question 3

Why do you ask how many dogs are allowed at a time for a stay in an Airbnb?

Accepted Answer

At Bespoke Cleaners Indy, we ask how many dogs are allowed during an Airbnb stay to ensure the highest quality of service and cleanliness. Dogs, while lovable and cherished, can sometimes cause additional challenges such as increased hair shedding, potential damage, or other troubles. The more dogs present, the higher the likelihood of these issues arising. Dogs can cause trouble and more equals more opportunity for things to arise. We also have more hair and things to look out for. By knowing the number of dogs, we can better prepare our team, bring the appropriate cleaning supplies, and allocate enough time to thoroughly clean the space.

We also charge extra per dog on top of the regular cleaning. This helps us maintain a pristine environment for the next guests and provides peace of mind for property owners.

We also recommend installing a Ring camera that is set to activate when movement is present so that you can also catch guests are sneaking in animals or more than the number allowed when they aren't supposed to. We can walk you through the process of contacting Airbnb so that they will charge the guest.

Question 4

Why am I getting charged for guests checking out late?

Accepted Answer

At Bespoke Cleaners Indy, we strive to provide a seamless and efficient service for all our clients. When guests check out late without providing at least a 24-hour notice, it disrupts our cleaning schedules and service efficiency. Our cleaning teams rely on precise timing to ensure that each property is cleaned and prepared for the next guest in a timely manner. Late check-outs create delays that can affect subsequent bookings and the overall quality of our services. Therefore, we charge a fee for late check-outs without prior notice to manage these disruptions and continue offering top-notch service to all our clients. By notifying us 24 hours in advance, we can adjust our schedule accordingly and avoid any additional charges for you.

Question 5

Why did the cleaner leave before completing the job?

Accepted Answer

At Bespoke Cleaners Indy, our cleaners adhere to a strict schedule to ensure that all properties are serviced in a timely and efficient manner. If a guest is still checked into a property when our cleaner arrives, our policy prohibits them from entering an occupied home for both safety and privacy reasons. This ensures that our clients and their guests are never inconvenienced or uncomfortable. If this happens, our team will promptly reschedule the cleaning appointment to a more suitable time. If you need to arrange a new cleaning time, please contact our customer service for assistance.

Question 6

Why did my clean get moved to a new date?

Accepted Answer

At Bespoke Cleaners Indy, we work with a wide range of properties. Which include a Airbnb hosts who sometimes have same-day check-ins. To accommodate these urgent needs and ensure that all our clients can maximize their rental income. We occasionally need to adjust our cleaning schedules. This flexibility helps all our customers, as we give priority to properties with immediate occupancy needs. Remember, while it may not be your property requiring urgent cleaning today, it could very well be the next time you need our services. Thank you for understanding and trusting Bespoke Cleaners Indy to keep your property in top condition.

Question 7

Why am I getting charged more for Smoke and Odor remediation?

Accepted Answer

At Bespoke Cleaners Indy, we prioritize maintaining the highest standards of cleanliness and living environments for all our clients. Smoke and odor remediation is a specialized service that requires extra effort, time, and resources beyond standard cleaning procedures. When we encounter cigarette butts or weed paraphernalia in your home, it's considered substantive proof of smoking activities that necessitate intensive remediation to eliminate lingering smells and contaminants. The additional charges cover comprehensive cleaning solutions, specialized equipment, and dedicated labor to ensure the space returns to a fresh, odor-free condition. Moreover, if you are hosting guests through Airbnb, we will assist you in documenting these findings and guiding you through the process to charge your guest for the additional costs, so ultimately, these expenses won't come out of your pocket. This thorough approach ensures that your home remains safe, clean, and welcoming for you and future guests.

Billing & Pricing